1. Introduction

Samara Guest Inn ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a booking with us.

2. Information We Collect

Personal Information

When you make a booking or contact us, we may collect:

Name and contact information (phone, email)
Payment information (processed securely)
Booking preferences and special requests
Identification documents (if required by law)

Automatically Collected Information

When you visit our website, we may collect:

IP address and browser type
Pages visited and time spent on site
Device information
Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

Process and manage your bookings
Communicate with you about your reservation
Provide customer service and support
Send booking confirmations and updates
Improve our website and services
Comply with legal obligations
Send marketing communications (with your consent)

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

With service providers who assist in our operations (payment processors, email services)
When required by law or legal process
To protect our rights and safety
With your explicit consent

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

6. Your Rights

You have the right to:

Access your personal information
Correct inaccurate information
Request deletion of your information
Object to processing of your information
Withdraw consent at any time

7. Cookies

Our website uses cookies to enhance your experience. You can control cookies through your browser settings. However, disabling cookies may affect website functionality.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

9. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Samara Guest Inn

Phone: (+94) 71 516 9456

Email: [email protected]

Address: Colombo - Batticaloa Highway, Wellawaya, Sri Lanka